Legal Notices and Compliance
Use of this website
The content and design of this website are subject to copyright owned by James Smith (Planning Law Services) Limited - © James Smith (Planning Law Services) Limited 2012. Reproduction of part or all of the contents in any form is prohibited.
This website contains general information and nothing on it constitutes legal advice. Specific professional advice should be taken on each individual matter.
This website may contain links to other websites. Where this is the case, these links are provided to allow further information and are not intended to signify that James Smith (Planning Law Services) Limited endorses such websites or content. James Smith (Planning Law Services) Limited has no responsibility for the content of the linked website. It is your responsibility to check the terms and conditions of any other websites.
Privacy
This policy explains how we use any personal information we collect from you through our website.
You can access our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website, for instance by completing the contact us form. By submitting this personal information, you consent to our use of the information as set out in this privacy policy.
Although we will not collect personal data on you unless you provide this to us, we do store a session cookie on your computer for the duration of your visit for site traffic monitoring purposes. This records your IP address, the pages you navigate between and the time and duration of your visit. We do not use cookies to monitor your particular use of our website. You may disable the use of cookies in your Internet browser.
If you give us your personal information, we may from time to time contact you by mail, telephone, or email to provide information that may be of interest to you, including legal updates, publications and details of our seminars. You can tell us to stop sending you this information at any time by contacting us using our online form .
You have a right to ask us to provide you with details of any information we hold about you and to update any data we hold. If you would like to do so, or if you have any other queries about this policy, please write to James Smith (Planning Law Services) Limited, Fleet House, 8-12 New Bridge Street, London EC4V 6AL or contact us using our online form. We charge a £10 fee for this to cover our costs.
Terms of engagement
A copy of our standard terms of engagement is available for download.
Complaints policy
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact us to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you should make a formal complaint to us in writing. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.