Legal Notices and Compliance

Use of this website

The content and design of this website are subject to copyright owned by James Smith (Planning Law Services) Limited - © James Smith (Planning Law Services) Limited 2012. Reproduction of part or all of the contents in any form is prohibited.

This website contains general information and nothing on it constitutes legal advice. Specific professional advice should be taken on each individual matter.

This website may contain links to other websites. Where this is the case, these links are provided to allow further information and are not intended to signify that James Smith (Planning Law Services) Limited endorses such websites or content. James Smith (Planning Law Services) Limited has no responsibility for the content of the linked website. It is your responsibility to check the terms and conditions of any other websites.

Privacy

This policy explains how we use any personal information we collect from you through our website.

You can access our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website, for instance by completing the contact us form. By submitting this personal information, you consent to our use of the information as set out in this privacy policy.

Although we will not collect personal data on you unless you provide this to us, we do store a session cookie on your computer for the duration of your visit for site traffic monitoring purposes. This records your IP address, the pages you navigate between and the time and duration of your visit. We do not use cookies to monitor your particular use of our website. You may disable the use of cookies in your Internet browser.

If you give us your personal information, we may from time to time contact you by mail, telephone, or email to provide information that may be of interest to you, including legal updates, publications and details of our seminars. You can tell us to stop sending you this information at any time by contacting us using our online form .

You have a right to ask us to provide you with details of any information we hold about you and to update any data we hold. If you would like to do so, or if you have any other queries about this policy, please write to James Smith (Planning Law Services) Limited, Fleet House, 8-12 New Bridge Street, London EC4V 6AL or contact us using our online form. We charge a £10 fee for this to cover our costs.

Terms of engagement

A copy of our standard terms of engagement is available for download.

Complaints policy

James Smith (Planning Law Services) Limited is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about a bill, please contact us in writing with the details, addressed to James Smith (Planning Law Services) Limited, Fleet House, 8-12 New Bridge Street, London EC4V 6AL.

Any complaint will be dealt with in accordance with our complaints policy.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at: Legal Ombudsman, PO Box 15870, Birmingham, B30 9EB or enquiries@legalombudsman.org.uk to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

Further information regarding their role can be found by following this link to the Legal Ombudsman.